Shipping policy

Shipping Policy (B2B Wholesale Only)

This website operates exclusively for B2B (business-to-business) wholesale orders. Shipping terms, pricing, lead times, and responsibilities are confirmed through your quotation (RFQ) and invoice.

For shipping questions, contact: info@markrydenwholesale.com

1) Shipping Coverage

We ship internationally to most countries, subject to:

  • Carrier availability

  • Customs/import restrictions

  • Destination delivery limitations (remote areas, PO Boxes, military addresses, etc.)

If you require delivery to Amazon FBA, 3PL, or warehouse, please include receiving requirements in your RFQ.

2) How Wholesale Shipping Works (RFQ β†’ Quote β†’ Dispatch)

Because this is a wholesale platform, shipping is handled through a structured process:

  1. RFQ submitted (models + quantities + destination)

  2. Quotation issued (unit price, MOQ, lead time, shipping options EXW/DAP/DDP)

  3. Buyer confirms quotation terms

  4. Invoice & payment finalized

  5. Production / preparation (and logo approval if applicable)

  6. QC + packing

  7. Dispatch & tracking (when available)

Shipping cost and term are not final until stated in your quotation or invoice.

3) Incoterms (EXW / DAP / DDP)

Your quotation will specify which shipping term applies:

EXW (Ex Works)

  • Buyer arranges pickup from origin (factory/warehouse).

  • Buyer is responsible for freight, insurance, customs clearance, duties, and taxes.

  • Risk transfers to buyer once goods are made available for pickup.

DAP (Delivered At Place)

  • We arrange delivery to your destination address.

  • Buyer is responsible for import duties, VAT, customs charges, and any brokerage fees.

  • Customs delays may impact delivery timelines.

DDP (Delivered Duty Paid)

  • We arrange delivery with duties/taxes handled only as specified in your quotation.

  • DDP availability depends on destination country and shipment type.

  • Any exceptions/limitations are stated in the quotation.

Important: Import rules vary by country. Buyers are responsible for compliance with local regulations unless otherwise agreed in writing.

4) Processing Time & Lead Time

Lead time depends on:

  • Model availability (stock vs production)

  • Quantity

  • Customization (logo/private label)

  • Peak seasons and carrier capacity

  • Destination customs clearance time

Typical lead time includes:

  • Preparation / production time + shipping transit + customs clearance (if applicable)

For logo/custom orders, production may require:

  • Logo file submission

  • Placement confirmation

  • Mockup approval (if required)

We recommend placing orders early if you have strict deadlines.

5) Estimated Delivery Times (Not Guaranteed)

All delivery times are estimates and not guaranteed.

Delays can occur due to:

  • Customs inspection or clearance

  • Airline/sea freight congestion

  • Weather events

  • Peak season volume

  • Local carrier delays

  • Force majeure

We are not responsible for losses arising from shipping delays, including marketplace penalties, missed promotions, or event deadlines.

6) Shipping Methods

Shipping methods vary based on quote and destination, including:

  • Express courier

  • Air cargo

  • Sea freight / consolidated freight

  • Door delivery (DAP/DDP where offered)

Your quotation will confirm the method and estimated delivery window.

7) Tracking

Tracking is provided when supported by the shipping method:

  • Courier/express: tracking updates typically appear quickly

  • Air/sea freight: tracking may show milestone events and may update less frequently

Tracking begins only after the carrier scans or receives the shipment.

8) Shipping Address Accuracy

Buyers are responsible for providing correct delivery information, including:

  • Company name and recipient name

  • Full address + postal code

  • Phone number (required for carriers)

  • Tax/VAT/EORI or customs identifiers when needed

Incorrect or incomplete address details may cause:

  • Delivery delay

  • Storage fees

  • Return-to-sender

  • Re-delivery charges

Any additional charges due to incorrect address details are the buyer’s responsibility.

9) Customs, Duties, VAT & Import Fees

Customs fees depend on:

  • HS classification

  • Declared value

  • Local tax rules

  • Import thresholds

  • Destination country regulations

Under DAP, the buyer pays all import-related charges upon arrival.

Under DDP, duties/taxes are handled only if included in writing in the quotation.

We can provide standard shipping documents (invoice, packing list). Buyers should work with a broker if importing frequently.

10) Receiving & Damage Policy

Receiving Checklist (Recommended)

Upon delivery, buyers should:

  • Photograph outer cartons before opening

  • Check carton quantity vs packing list

  • Inspect a random sample immediately

  • Keep all packaging materials

Damages / Missing Items / Wrong Models

Any claim must be reported within 48 hours of delivery to:
info@markrydenwholesale.com

Include:

  • Order/invoice number

  • Photos of cartons and labels

  • Photos/videos of issue

  • Quantity affected and model details

Claims submitted after 48 hours may be rejected.

11) Partial Shipments

For wholesale orders, we may ship in multiple cartons or separate dispatches depending on:

  • stock availability

  • production schedule

  • carrier limitations

If your shipment is split, we will share tracking details accordingly.

12) Warehouse / Amazon FBA / 3PL Deliveries

If shipping to a warehouse, FBA, or 3PL, you must provide:

  • Receiving rules and appointment requirements

  • Labeling requirements (SKU labels, carton labels, shipment labels)

  • Any restricted delivery hours or access rules

We are not responsible for rejection by a warehouse due to missing labels or receiving non-compliance unless labeling services were agreed in writing.

13) Contact

For shipping and logistics questions:
info@markrydenwholesale.com