Product & Materials
Are Mark Ryden backpacks water-resistant?
- Most models use water-repellent coated fabric to resist splashes and light rain.
- Seams and zippers are not fully sealed unless stated on the product page.
- Not intended for submersion or long exposure to heavy rain.
What materials are Mark Ryden backpacks made from?
- Common materials include high-density polyester/nylon with protective coatings (varies by model).
- Select models feature reinforced panels in high-wear areas (base/corners).
- Always check the product page for the exact material and coating details.
Fit & Capacity
How do I choose the right capacity (liters)?
- 10β15L: compact daily essentials.
- 16β22L: commute setup with laptop + documents.
- 23β30L: business travel or 1β3 day trips with clothing + tech gear.
Will my 15.6β laptop fit?
- Most business backpacks fit up to 15.6β laptops.
- Some models support up to 17β (check product specs).
Features & Tech
How does the external USB charging port work?
- Connect your power bank inside the bag to the internal USB cable.
- Plug your device into the external USB port to charge on the go.
- Power bank is not included unless stated on the product page.
Care, Warranty & Repairs
How do I clean my backpack?
- Wipe with a soft damp cloth for surface cleaning.
- Air dry naturally; avoid direct heat or sunlight.
- Do not machine wash, bleach, or use harsh solvents.
Authenticity & Official Store
How can I verify authenticity?
- Purchase through our official wholesale store or verified channels.
- Compare product details to official photos/specifications.
- If needed, contact support with order information and photos.
Orders & Payments
What payment methods do you accept?
- Payment methods vary by region and checkout configuration.
- All payments are processed through secure, encrypted checkout.
Quotations / RFQ (Send Quote)
Fastest wholesale flow: Submit an RFQ with models + quantities + destination. Weβll reply with pricing, MOQ, lead time, and shipping terms (EXW / DDP / DAP).
Where can I send a quotation request?
Submit your request here: Mark Ryden Quotation Page
How do I request a quotation (RFQ)?
- Select product model(s) and quantities (e.g., 50 / 100 / 300 units).
- Include customization requirements (logo, packaging, color) if needed.
- Provide destination country/city/zip to estimate shipping.
- Attach logo file (AI / PDF / SVG) for logo customization.
- We respond with a formal quotation including price, MOQ, lead time, and shipping options.
What happens after I send an RFQ?
- We confirm availability/production schedule and best shipping route.
- We send unit price, totals, packing details, and ETA.
- After approval, we provide an invoice or a payment link (based on your setup).
Shipping & Delivery
Do you ship internationally?
- Yes, we ship internationally. Delivery time depends on destination and method.
- Estimated delivery windows are provided in the quote or at checkout (where available).
Returns & Refunds
What is your return policy?
- Returns are accepted within the return window stated on our policy page.
- Items must be unused and in original condition with packaging.
Taxes, Duties & Customs
Will I pay import duties or VAT?
- Charges depend on your countryβs rules and thresholds.
- Some couriers may collect fees on delivery.
Accounts & Notifications
Do I need an account to request a quote?
- Accounts help track RFQs and reorders, but many buyers can request quotes without one.
Gifting & Packaging
Do you offer gift packaging?
- Gift options depend on availability and order size.
- For bulk gifting, see Corporate Orders in the Corporate & Wholesale section.
Corporate & Wholesale
Do you offer wholesale pricing?
- Yesβwholesale pricing and volume discounts are available for B2B customers.
- Pricing depends on model, quantity, customization, and shipping term.
What information should I share for a fast quotation?
- Model(s) + quantity per model
- Destination country/city/zip
- Shipping term requested: EXW / DDP / DAP
- Customization: logo method + logo file (AI/PDF/SVG)
- Target delivery date