How to Place a Bulk Order: From Enquiry to Delivery

What to send

Three things get you a real quotation instead of a catalogue: the styles you want, the quantity per style, and the destination, meaning the country and whether it goes to your own warehouse, a third party warehouse or a fulfilment centre.

If you have a logo, say so now and attach the file. If you do not know exactly which styles yet, send the customer, the retail price you are aiming at and the quantity, and we will suggest a mix.

Use the quote request form, the form on any product page, or just email info@markrydenwholesale.com. All three land in the same place.

What is on it

• Unit price at your quantity, per style
• The minimum for each style
• Branding cost and setup fee as separate lines, if applicable
• Lead time for that specific order
• The Incoterm, which will be EXW, DAP or DDP
• Payment terms

The Incoterm is the line to read twice. It decides who pays freight, insurance and import duty, and the same unit price on two different terms is two completely different costs to you. Nothing about shipping cost is final until it is written on the quotation or the invoice.

Do this before the first bulk order, every time

Samples ship in 7 to 10 days, or 10 to 12 days with your logo applied, because the setup has to happen first. You are checking the things a photograph cannot tell you: the weight empty, whether the zipper runs or catches, how the strap padding sits after twenty minutes, and whether a 16 inch laptop genuinely goes in the sleeve.

If you are branding, the sample is also how you approve size, placement and colour match. Approving those from a mockup and discovering the difference at 500 units is an expensive way to learn.

What happens

You approve the quotation, we issue an invoice, and production is scheduled once the deposit clears. Payment is by bank transfer or through the payment gateways listed on the invoice.

We sell to businesses, so expect to be asked for business verification documents before an account is opened. That is a legally established business, reseller, distributor or corporate buyer. Having the paperwork ready saves a week. Consumer cooling off rights do not apply to a B2B order, which is another reason the sample stage matters.

How long it actually takes

• 30 to 35 days for 100 to 300 units
• 40 to 45 days at 500 units and above

Branded orders add a logo approval step at the start. You sign off artwork, position and size in writing before the line runs, and that sign off is what we produce against.

Those figures are production only. Freight comes on top, and sea freight is usually 30 to 45 days on its own. Work backwards from the date you need stock on a shelf, not forwards from today. There is more on that in the shipping guide.

Before anything ships

Units are inspected before dispatch and packed to the carton specification on the order. If you need a specific carton count, barcode placement or labelling, for example because the goods are going into a fulfilment centre, tell us at the enquiry stage rather than after production. Fulfilment centres reject shipments for labelling long before they look at the bags.

The 48 hour window

You get dispatch confirmation and tracking where the carrier provides it. When the shipment arrives, check it straight away: carton count against the packing list, the condition of the outer cartons, and the model, colour and quantity inside.

Any claim has to be reported within 48 hours of confirmed delivery, to info@markrydenwholesale.com, with the order or invoice number, photographs of the unopened outer cartons, photographs or video of the defect with close ups, the quantity affected, the model and colour, and proof of the delivery date. After 48 hours a claim may be rejected.

That is a short window, so tell whoever receives the goods before the shipment arrives. It is the single most common reason a legitimate claim fails. The full terms are in the refund policy.